Troubleshooting & Support

[VJZ12A*] I can’t use the wireless keyboard

[VAIO_PC] Checklist for when cable-connected mouse does not work

[VAIO_PC] Checklist for when the pointer doesn’t move smoothly even when moving the mouse

[VAIO_PC] The power cable cannot be inserted all the way into the interior of AC adapter

[VAIO_PC] I want to add memory to my computer

[VAIO_PC] How to check the model name and the product’s serial number

[VAIO_PC] I want the battery life to last long

[VAIO_PC] I have spilled liquid on main body/keyboard

[VAIO_PC] The fan makes loud noise

[VAIO_PC] Makes unusual sound during electrification of AC adapter (including when charging the battery)